YOUR REQUEST.
YOUR DETAILS.

What the form collects

The short project form collects your name, email, requested quantity, any project notes and the page you enquired from. The detailed quote form also collects the optional company and phone, destination, artwork links and print requirements you submit. Do not include payment details or private sign-in credentials. The form does not take payments or upload files.

How we use it

We use your details to handle your quote request, clarify specifications and assess production feasibility. Authorized staff may access the request through our internal workflow. This form does not enroll you in marketing emails.

Enquiry storage

Enquiries that do not become orders are retained for two years from the date we receive them. Enquiry details are stored on our server. If we transfer them into our internal customer workflow, the same enquiry retention policy applies. Access to copies held by this website expires after two years. Those website copies are deleted during the next hourly cleanup; their backup copies follow the same expiry.

Your account, artwork and orders

When you create an account, we use your email to send sign-in links and order updates. Saved quotes include your selected print specifications and delivery details. Artwork uploads and designer proofs are stored privately and shared with you and authorized staff to prepare and review your order. Your proof approval or request for changes is recorded against the specific revision.

Unpaid saved quotes and artwork uploads are retained for two years after your last activity on those records. Inactive customer accounts are retained for two years after your last account activity. Paid order records and tax invoices, including artwork and proof records needed to document the order, are kept for at least seven years from payment. Recent use of those records, an unresolved order, refund, dispute or legal hold may require longer retention. Account deletion does not remove paid records that must still be retained.

Payments and security

Stripe processes card payments through Teal Packaging’s Stripe account. Your card statement shows TEAL PACKAGING. We receive the payment status and transaction reference; we do not store your full card number. Security controls use session cookies and a hashed network identifier to limit abuse. Optional analytics follows the choice described below.

Analytics

Google Analytics loads only after you choose Allow analytics in the bar at the bottom of the page. It measures public page views, catalog selections, quote and account-link clicks, and successful quote-request receipts, and may set analytics cookies. These events exclude submitted contact details, messages, artwork and private account activity. Advertising storage stays off. Your choice is kept in this browser. Reopening the choice pauses collection immediately. Choosing No thanks keeps analytics off until you allow it again. Cookies set while analytics was allowed may remain until they expire or you clear them in your browser. Change your analytics choice

Access or deletion requests

For questions about your details, access or deletion, email support@customstickersfactory.com with your request reference. We need to verify that the request belongs to you before sharing or changing it.