RETURNS
POLICY.
Last updated: November 3, 2026
Our commitment
Custom orders are made to your specification, so we check everything before printing: every order includes a proof, and production starts only after you approve it. If your order arrives with a manufacturing defect, a printing error that does not match your approved proof, or materially incorrect items caused by us, we will reprint, replace, credit or refund the affected items at no cost when you report it within 60 days of delivery. We cover return shipping for any issue we caused.
Damage during shipping
If your order arrives damaged, refuse the shipment when possible and email photos to support@customstickersfactory.com within 48 hours of delivery so we can file a carrier claim. We will then replace, credit or refund the affected items.
What we cannot accept
- Change of mind on a custom order.
- Errors in artwork, wording or dimensions that you approved on the proof.
- Colour variation within accepted print tolerances.
- Quantity differences under 5% of the ordered quantity.
Cancelling an order
You can cancel for a full refund before you approve the proof. After approval, production begins and the order can no longer be cancelled.
Refunds
Approved refunds go back to the original payment method. Your card statement shows TEAL PACKAGING, because card payments are processed through Teal Packaging’s Stripe account.
Questions
Email support@customstickersfactory.com with your order reference.